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Terms & Conditions
admin@cleanyardcrew.com.au
Gold Coast, Qld
Clean Yard Crew Terms & Conditions
Effective Date: 1/12/2025
These Terms and Conditions (“Terms”) govern all services provided by Clean Yard Crew (“we”, “our”, “us”). By accepting a quotation, booking a service or engaging our services, you agree to these Terms and Conditions.
Services
Clean Yard Crew provides professional outdoor cleaning and maintenance services, including but not limited to:
- Artificial turf cleaning
- Artificial turf sanitisation and deodorising
- Pet odour treatment using professional enzyme based products
- Dog waste removal
- Patio and outdoor hard surface sanitisation
- Synthetic tennis court cleaning
- Residential, commercial and body corporate artificial turf maintenance
Services provided will be those outlined in your quotation, booking confirmation or service agreement.
Customer Responsibilities
To enable us to complete your service safely and efficiently, customers agree to:
- Provide safe, clear and unrestricted access to the service area.
- Ensure all pets are safely secured before our technicians arrive.
- Unlock any gates required for access.
- Provide access to an outdoor water supply where required.
- Remove valuable or fragile items from the work area where practical.
- Advise us of any hazards including underground irrigation, electrical cables, drainage issues, unstable ground or any other conditions that may affect the work.
If we are unable to complete the scheduled service due to restricted access, unsecured animals or unsafe conditions, a call out fee may apply.
Weather
Our services are weather dependent.
Clean Yard Crew reserves the right to postpone or reschedule appointments due to heavy rain, storms, extreme heat, flooding, unsafe working conditions or any circumstances beyond our reasonable control.
Every effort will be made to arrange a new appointment as soon as possible.
Bookings, Cancellations & Rescheduling
Appointments cancelled:
- More than 24 hours before the scheduled appointment – No charge.
- Less than 24 hours before the appointment – $100 cancellation fee.
- On the day of service, or if access cannot be gained to the property – $145 call-out fee.
If you need to reschedule, we appreciate as much notice as possible.
Turf Wellness Plans & Service Agreements
Customers enrolled in a Clean Yard Crew Turf Wellness Plan may cancel after completing the initial 12-month term.
If cancellation occurs within the first 12 months, Clean Yard Crew reserves the right to recover the difference between the discounted Wellness Plan pricing and the standard service pricing for services already completed.
Where a customer enters into a fixed term service agreement and terminates the agreement before the agreed expiry date, the remaining balance under the agreement may become payable.
Recurring service pricing may be reviewed annually. Customers will receive at least 30 days’ written notice of any price changes.
Quotations
All quotations are valid for 30 days unless otherwise stated.
Where pricing is based on square metre measurements, any additional area measured on site may be charged at the quoted rate per square metre.
If additional work is requested outside the original quotation, additional charges may apply with customer approval.
Payment Terms
Residential Services
Payment is due immediately upon completion of each service unless otherwise agreed.
Commercial & Body Corporate Services
Payment is due in accordance with the invoice payment terms.
Dog Waste Removal Services
Recurring dog waste removal services are billed monthly, with payment processed on the 1st day of each month unless otherwise agreed.
Late payments may incur administration fees, interest and debt recovery costs where permitted by law.
Satisfaction Guarantee
We pride ourselves on delivering a professional, high quality service.
If you are not satisfied with the work completed, please notify us within 7 days by emailing: admin@cleanyardcrew.com.au
We will inspect the concern and, where appropriate, rectify any issues directly relating to the original service.
Our liability is limited to re-performing the service or refunding the amount paid for that service.
Artificial Turf Cleaning Results
Every artificial lawn is different.
The results achieved depend on factors including:
- Age of the turf
- Quality of installation
- Existing wear and tear
- Drainage
- Amount of pet use
- Size and number of pets
- Existing odour build-up
- Weather conditions following treatment
While we use commercial-grade equipment and professional products, we cannot guarantee:
- Permanent removal of all odours
- Removal of all stains or discolouration
- Complete restoration of flattened turf fibres
- That grass blades will remain upright after service
Some properties may require multiple treatments or ongoing maintenance to achieve the best results.
Existing Damage & Site Conditions
Clean Yard Crew accepts no responsibility for existing defects including but not limited to:
- Worn or damaged turf
- Loose joins or seams
- Faded grass
- Damaged edging
- Poor drainage
- Uneven sub-base
- Weed growth
- Existing stains or discolouration
- Flooding or water pooling
- Damage caused by pets or wildlife
Where concerns are identified before work commences, we will advise the customer where practical.
Dog Waste Removal
Customers must ensure pets are safely secured before our technicians arrive.
Our staff reserve the right to refuse service where aggressive animals or unsafe conditions exist.
Standard services include visible waste removal only.
Waste hidden beneath leaves, dense garden beds, long grass, landscaping, rocks or other obstructions may not be located during a standard service.
Additional charges may apply where properties contain excessive waste, overgrown grass or hazardous conditions that significantly increase service time.
Property Protection
Customers should remove or relocate valuable, fragile or movable items from the immediate work area before our arrival.
While every care is taken during service, Clean Yard Crew is not responsible for damage to furniture, ornaments, pots, plants or other items left within the work area unless caused by our proven negligence.
Biosecurity
Clean Yard Crew follows strict equipment cleaning procedures.
Our equipment is cleaned and sanitised between properties to minimise the risk of transferring bacteria, parasites, weeds or contaminants.
Photography & Marketing
We may take before-and-after photographs of the work completed for quality assurance, staff training and marketing purposes.
Photographs will primarily focus on the work area and the results achieved.
No personal information or identifying property details will be published without the customer’s permission.
From time to time, pets may naturally appear in photographs or videos taken during or after our services. We love showcasing our work and our furry clients, but we will only publish images or videos that include identifiable pets with the owner’s permission.
Customers who do not wish their property, pets or completed work to be photographed or used for marketing or social media purposes should advise us prior to the commencement of the service.
We love featuring our happy four-legged clients on our Facebook, Instagram and other social media platforms. If you’re happy for us to photograph your pets enjoying their freshly cleaned yard, please let our technician know. We’ll always ask your permission before sharing any identifiable images.
Liability
To the maximum extent permitted by law, Clean Yard Crew’s total liability is limited to the value of the services supplied.
We are not liable for:
- Pre-existing property defects
- Faulty turf installation
- Natural wear and tear
- Damage resulting from hidden irrigation or electrical services
- Existing drainage problems
- Damage caused by pets or wildlife
- Delays caused by weather or circumstances beyond our control
- Any indirect or consequential loss arising from our services
Australian Consumer Law
Nothing contained in these Terms excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
Where permitted by law, our liability is limited to re-supplying the services or refunding the amount paid for those services.
Privacy
Any personal information collected is used solely for:
- Providing our services
- Processing payments
- Communicating with customers
- Managing recurring service plans
We respect your privacy and will not sell or disclose your information to third parties except where required by law.
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By booking or engaging Clean Yard Crew to perform services, you acknowledge that you have read, understood and agree to these Terms and Conditions.